Partners

Tim Schneider

Tim Schneider - CEO
Tim Schneider is OnSource’s CEO.

Tim has more than 20 years of experience developing innovative products and services for the insurance industry.  Prior to starting OnSource Tim was Vice President of Product Management at Agero (formerly Cross Country Automotive Services). He has also worked at Liberty Mutual within the IT department. Before Liberty Mutual, Tim was a co-founder of Blue Sun Multimedia, voted a Top 25 Web Design and Development Company by the Boston Business Journal in 2000. He is also the founder of Pro Survey Solutions, a successful market research company located in Kingston, MA.

 

 
Tim Foutz

Tim Foutz – Chief Technology Officer
Tim Foutz is OnSource's Chief Technology Officer, overseeing the evolution and governance of OnSource's technology infrastructure.

Tim’s technical background includes software development, database development, and systems integration, primarily with the Microsoft technology stack. Tim has 15 years of experience managing technology teams serving a variety of roles, including software development, systems administration, desktop support, database administration, project management, and help desk. He has almost 20 years of experience in the development, implementation, and support of information technology, including CRM software, financial/ERP software, web sites, ETL systems, mobile applications, telephony systems, and database systems.

Previously Tim was Director of Technology Development at The Advocator Group and was a consultant at MetraTech, a subsidiary of Ericcson. He also worked with OnSource CEO Tim Schneider at Agero, where he managed several different software engineering teams as well as the company's help desk. He has a Master's in Information Technology from Virginia Tech and a Master’s in Business Administration from Boston University.

 
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Naveen Sikka - Head of Operations

Naveen Sikka is OnSource’s Head of Operations and is responsible for leading Product Implementation and Operations delivery across our sites in Braintree and Las Vegas.

Naveen has more than 14 years of experience in Client Management, Operations delivery, and is a Six Sigma and Project Management certified professional. With extensive knowledge and experience across Operations management, Strategy planning, and Process Excellence Naveen is dedicated to ensure Best-in-Class services are delivered to all our clients. He has a Master's in Business Management.

 
Taylor Gabrielle

Taylor Gabrielle – Director of Client Services
Taylor Gabrielle is the Director of client services. He is responsible for handling day to day management of client accounts, and the onboarding of new clients.

Taylor is a passionate advocate for OnSource's clients, dedicated to making sure clients are awed and smiling from results. Taylor has developed many process improvements that have enabled clients to beat their numbers. Taylor was the first employee hired by OnSource. His background includes extensive account management at Enterprise Rental car.

 
Steve Warner

Steve Warner – Director of Sales
Stephen Warner is the Director of Sales for OnSource, leading the sales and partner channel strategy for the company. Steve is responsible for growing OnSource's footprint through direct sales as well as indirect channels.

Steve brings a long history of successfully driving enterprise software and product sales upstream while executing on evolving go-to-market strategies. His experience includes leadership roles at Akuity Technologies and Intellicentrics. He also has experience in international sales having lived in both Spain and Brazil. Steve graduated from Assumption College with a Bachelor's Degree in Spanish and Business.

 
Jane Auclair

Jane Auclair – Director of Human Resources

Jane is the Director of HR and is based out of our Las Vegas office. In this role, Jane supports senior leadership in leading and developing HR strategy and programs including recruiting and employment processes, on-boarding, benefits administration, corporate policies and procedures, personnel management strategies, and more. 

Prior to OnSource, Jane was the HR Manager for a manufacturer to the casino industry for over nine years  Before that, she worked at Fresh Enterprises, owner, operator, and franchisor of Baja Fresh Mexican Grill restaurants where she held management roles within the Accounting and IT departments.

Jane received her B.A. in Social Ecology from the University of California Irvine. 

 
William McLaughlin

William McLoughlin – Director of Accounting

William is the Director of Accounting and is a seasoned accountant with 28 years of experience with increasing responsibilities throughout this time. 

Prior to joining OnSource he spent time with Coopers & Lybrand, Kenan Systems Corporation, Lucent Technologies, and Comverse Inc. and was responsible for payroll, invoicing, sales and income tax filing.   During his 10 years with Comverse Inc., he led the efforts to complete a financial restatement process for the company worldwide.

 

Open Positions

Customer Care Representative

OnSource is a fast growing tech company with call centers located in Braintree, Massachusetts and Las Vegas, Nevada. OnSource enables insurance companies to get fast, fair and efficient claims and underwriting photo inspections through intuitive smartphone apps that take the guesswork out of insurance photography. Policyholders and claimants can use self-inspection apps or field inspectors to capture quality photo inspections of vehicles, real estate, and personal property.

We are seeking dynamic and self-motivated Customer Care Representatives to join our team.

Customer Solutions Team (INBOUND):  In this position, you will be the point of contact for customers, insurance adjusters, and our network of photo inspectors. The successful candidate will have a strong commitment to customer satisfaction and excellent communication skills. Job responsibilities include, but are not limited to:

  • Manage inbound calls in a timely manner
  • Handle caller questions, concerns, and complaints; identify caller needs, clarify information, research issues, and provide solutions
  • Identify and escalate priority issues to supervisor when necessary and appropriate
  • Follow communication "scripts" as needed
  • Record and maintain case notes in our case management system
  • Meet quality assurance requirements and quantitative targets

Customer Success Team (OUTBOUND):  In this position, you will perform scheduling and recruitment duties.  The ideal candidate will be energetic, positive, customer service oriented, and be able to maintain a high level of professionalism.  Job responsibilities include, but are not limited to:

  • Contact our clients' customers to schedule photo inspection appointments
  • Place outbound calls to recruit new inspectors to our network of photo inspectors
  • Identify and escalate priority issues to supervisor when necessary and appropriate
  • Follow assigned "scripts" as needed
  • Accurately record and maintain appointments, calls, and case notes in our case management system
  •  Meet quality assurance requirements and quantitative targets

Job Requirements:

  • High school diploma or GED
  • Prior customer service and/or call center experience preferred
  • Excellent phone, interpersonal, and verbal communication skills
  • Professional and courteous demeanor
  • Self-motivated, goal-oriented, and ability to work cooperatively in a team environment
  • Computer literate with knowledge of web and mobile apps
  • Ability to prioritize, multi-task and work in a fast-paced, dynamic environment
  • Strong analytical, problem-solving, listening, and customer service skills
  • Bilingual a plus

Pre-employment background check and reference checks are required.


OnSource is a fast growing tech company with call centers located in Braintree, Massachusetts and Las Vegas, Nevada.  OnSource enables insurance companies to get fast, fair and efficient claims and underwriting photo inspections through intuitive smartphone apps that take the guesswork out of insurance photography. Policyholders and claimants can use self-inspection apps or field inspectors to capture quality photo inspections of vehicles, real estate, and personal property.  

In support of continued growth, we are seeking a Customer Care Supervisor for our call center in Las Vegas, Nevada. The successful candidate will be self-motivated, positive, professional, and able to demonstrate exceptional leadership and management skills.  Responsibilities include, but are not limited to:

 

  • Work closely with Corporate Call Center Manager to supervise and manage team members to ensure the highest degree of quality, customer satisfaction, and compliance with Company policies and procedures to include employee scheduling; interviews for open positions; coaches, counsels and disciplines
  • Provide ongoing training and support to ensure a high level of customer service and experience
  • Motivate, develop, and coach team members
  • Establish performance targets and continuously monitor, analyze and track ongoing performance and results
  • Analyze data and metrics to identify trends and opportunities for continuous improvement
  • Assist team members with calls as needed
  • Performance management and tracking

 

Job Requirements:

  • Minimum High School Diploma or GED
  • Minimum 3-5 years supervisory experience, preferably in a call center environment
  • Excellent phone, interpersonal, and verbal communication skills
  • Knowledge and experience measuring, monitoring and analyzing performance metrics and standards
  • Ability to perform quantitative and qualitative analyses of existing business processes
  • Ability to coach, develop and mentor team members
  • Self-motivated, goal oriented, and ability to work cooperatively in a team environment
  • Computer literate with knowledge of web and mobile apps 
  • Detail-oriented and ability to prioritize, multi-task, and work in a fast-paced, dynamic environment 
  • Demonstrated listening and customer service skills

Pre-employment background check and reference checks are required.

Customer Care Supervisor


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